The Diploma in hotel Management (DHM) provides the necessary knowledge, management skills, and experience necessary to manage hospitality. The course will provide training to focus on the needs of the client and will develop the knowledge, skills and experience to become effective managers. From the course, candidates will gain knowledge and understanding of the management of various tourist and hotel establishments, as well as a number of approaches and strategies appropriate to their context. In addition, they will be able to apply approaches and strategies to the management of tourism and hotel business and the implementation of the strategy, if necessary, in accordance with the local context.
Diploma in Hotel Management is a 3-year diploma level Hotel Management course. Divided into six semesters, diploma in hotel management course focuses on the management of hotel administration, accounts, advertising, housekeeping, front office or front office, food and beverage management, catering, and upkeep.
There are many career opportunities that are available for BHM graduates. The education that the students gain makes them industry-relevant, thus increasing their career options. The most common roles the graduates work as are:
| Catering Officer | Hospitality Executive | Cabin Crew |
| Marketing/Sales Executive | Customer Service Executive | Hospitality Executive |
After earning a diploma in hotel management, students can also seek jobs in hotel and tourism companies, forest lodges, and guesthouses. Institutional administration, such as supervision of canteens in universities, schools, warehouses, business guest houses, etc., are also good places to work.
They can have positions in hotel & restaurant management, airline catering, and cabin services, club management, cruise ship hotel management, hospital management, and catering.
| Job profile | Job Description |
|---|---|
| Assistant General Manager | The Assistant Manager Is accountable for all areas of hotel management and supports the General Manager. They guide and organize the operations of hotels to achieve maximum quality and economic efficiency and optimize productivity, with a balanced perspective on the mission of hotels, visitors, staff, and owners. |
| Front Office Manager | Front Office Managers will prepare the night auditor concierge and the reception staff. They guarantee that the front desk has a competent and polite customer service. They work with clients, including handling grievances as they come to the desk. |
| Hotel Manager | Hotel managers are responsible for overseeing staff and for implementing, preparing, organizing, promoting, and maintaining hotel services such as dining and accommodation facilities. |
| Restaurant Manager | Restaurant Managers should ensure the effective operation and sustainability of restaurants and handling their staff. They’re also leading and operating as members of a team. |
| Maintenance Manager | Maintenance Supervisors plan maintenance activities and troubleshoot minor repair problems. They convey the maintenance staff’s progress plans. |
| Bar Manager | The Bar Manager manages the bar’s workers and activities. They are responsible for coordinating staff, handling customer feedback and checking that the bar is stored, and welcoming visitors. Bar Managers also retain liquor licenses to ensure that employees meet municipal laws. |
| Guest Relations Executive | The guest Relations Officer is responsible for welcoming visitors comfortably and competently. Addressing and escalating client complaints. Providing updates on buildings, activities, and other resources. |
There are many career opportunities that are available for BHM graduates. The education that the students gain makes them industry-relevant, thus increasing their career options. The most common roles the graduates work as are:
| Catering Officer | Hospitality Executive | Cabin Crew |
| Marketing/Sales Executive | Customer Service Executive | Hospitality Executive |
BHM course exposes graduates to a pool of lucrative job opportunities. There are a number of employment areas and job positions in the market since there are various departments in the hotel industry. Mostly, at first, these graduates are hired for training and internships and then they get recruited for the positions that suit their personality at best.
BHM graduates can be recruited by a number of companies especially hotel chains and the tourism industry. Below discussed are the job profiles with their job description, highest, lowest, and average salary packages offered to these graduates:
| Job profile | Job Description |
|---|---|
| Kitchen Chef | They basically prepare food for hotels or establishments diners. Their role is to plan the dining menu, manage the kitchen, waiters, and other managing other things. |
| Front Desk Officer | Front Desk Manager oversees employees performances and makes decisions that are in line with policies of the organization |
| Accounting Manager | The Account Managers role is to keep a look at the accounting transactions of the firm |
| Executive Housekeepers | The role of executive housekeepers is to perform the short and long term planning and management of the hotel's operations. |
| Catering Officer | They are responsible for the day-to-day running of food services in the firm ensuring the quality of food and services. |
| Cabin Crew | Their role is to assure the comfort and safety of air passengers. |
